Utilities need rates sized right to keep the lights on and invest in infrastructure. Many low-income customers struggle to pay their bills, however, and rate increases worsen their struggle. Watch this video to earn how utilities can provide high-quality service both now, and in the future, while still making service affordable for all customers.

Topics Include:

  • Measuring Affordability for Customers

  • Planning Infrastructure Investment

  • Gauging a Utility’s Financial Health

  • Exploring All Funding Options

  • Setting Rates